Unlabeled Beverage Containers & Unregistered Flavors of Beverage Containers

From: BCMB
To: Depots


This is a follow-up notice to the June 21, 2019, notice regarding unlabeled containers.

The BCMB, supported by the ABCRC, would like to confirm the process for accepting and paying for unlabeled containers and unregistered flavors of brands already registered in our system.

WHAT THIS MEANS:

Depots are permitted to accept, pay for, and ship unlabeled beverage containers and unregistered flavors of beverages where the brand and/or the manufacturer is already registered in the Alberta system subject to the below conditions.

CONDITIONS:

Please continue to use your professional judgement to protect Alberta’s beverage container system from fraud. If something seems suspicious, a customer brings in large volumes of unregistered, unused, or compacted containers, or there are

indications the containers have come from out of Province, please do not pay for the containers and complete a Container Validation Request (CVR) form using the QMS.

A Depot may accept, pay for, and ship the above noted beverage containers under the following three conditions:

  1. The beverage containers are reasonably identifiable as being a beverage container sold by an Alberta manufacturer and are used.

    *As a note: Off-spec beverage containers, containers that are brand new and have not been filled or used by the manufacturer, are not eligible for a refund of the deposit as the manufacturer will have not reported the sale of the container or remitted the deposit.

  2. Please consider large volumes (90+ beverage containers per customer transaction) of the same type of beverage container or of compacted beverage containers as suspicious and follow the BCMB’s Container Validation Request (CVR) process by submitting a QMS ticket.

  3. The beverage containers do not display indicators that they were sold or brought in from out of province, including but not limited to:

    a. Beverage containers containing exclusively fluid ounces on their labelling or on the container;

    b. Beverage containers containing no English on the labels or containers;

    and

    c. Customer vehicles with out-of-province license plates.

Please remember that use of the Container Validation Request (CVR) form is considered best practice and we encourage depots to use the CVR for any issue or suspicious behavior that you feel should be reported or where you need support. Regular use of the CVR provides the industry with greater opportunity to:

a) Improve the Registration database and ensure that it is representative of all beverage containers sold in the Province;

b) Hold manufacturers accountable for their regulatory responsibilities; and

c) Prevent fraud from damaging the reputation of the depot network and the industry.

AUDITING:

If the above conditions have been met, you will be paid for the beverage containers that you ship to ABCRC and they will not be deducted from audit counts.

REQUEST:

We appreciate your continued support in working to maintain a current database of registered products to assist with quick beverage container identification in the depot. If you come across a beverage container that does not appear in our

database that you think should be there you, please create a ticket using the QMS and send it to the BCMB to get the process started.

Please also remember that some beverage containers will not be sold in Alberta. Please refer to the “unregistered” tab of the BCMB’s Registration database for a list of those products. The Registration database can be found on the BCMB’s website at bcmb.ab.ca

Laura Nelson
Congratulations Taber Container Depot Thank you for using QMS!

The winner of this month’s $50 Tim Horton’s gift card is Taber Container Depot!

Thank you to all those who participated in sending the BCMB beverage container inquiries through QMS for the month of July. Your assistance in helping to improve the container database is much appreciated!

In July 2019, the BCMB received 12 QMS tickets regarding product registrations from Alberta Depots. From these QMS tickets 23 beverage containers were identified and seven of these beverage containers were determined to be out-of-province beverage containers.

Thanks to your help 16 new beverage containers were added to the Registered Tab of the database:

Winner.png

Please continue to send in QMS tickets . Every month, the BCMB will draw for a $50 Tim Horton’s gift card.

Depots will receive one draw entry for every ticket noting images for a registered beverage container sent to the BCMB through QMS. Depots will also receive one draw entry for every ticket noting images for an unregistered container sent (the best images are where the information is clear and legible). To access the QMS, go to: bcmb.zendesk.com .

Depots can view registered beverage containers through the following BCMB Portal link: https://portal.bcmb.ab.ca/Product

Depots can view unregistered beverage containers through the following BCMB Portal link: https://portal.bcmb.ab.ca/UnregisteredProduct

If you have any questions, please direct them to Melissa Malin at 780-424-3193 x234 or 1-888-424-7671 or by email mmalin@bcmb.ab.ca .

Sandra Pinheiro
Suspected Out of Province Containers – Calgary

Attention Depot Operators and Staff,

The Beverage Container Management Board (BCMB) received notification from a Calgary Depot, that two older males attempted to return 10 bags, each containing 500 pre-counted pop cans. The customers confirmed that these containers were from BC. They were driving a motorhome with BC license plate # 319-ETN. When asked to complete a Container Validation Request (CVR) form, the customer declined and took the containers.

Please be aware that these containers could be brought into your Depot in the near future, especially if you are in the Calgary area. If you suspect that these containers have arrived at your Depot, request that the individual fill out the CVR form and do not pay for these containers. Please quarantine the containers at your Depot – do not provide a refund to the customer and do not ship the containers to ABCRC until advised by the BCMB. Be sure to provide the customer with the BCMB phone number so they know who to contact regarding these containers.

If the customer remains unwilling to fill out the form and wishes to leave with the product they may do so but please make note of the encounter and notify the BCMB.

Sandra Pinheiro
Compacted/Unlabeled Containers – Edmonton

Attention Depot Operators and Staff,

The Beverage Container Management Board (BCMB) received notification from an Edmonton Depot, that two Caucasian men attempted to return a large garbage bag full of compacted cans and 2L bottles. They were driving a white truck with an Alberta license plate. The Depot employee noted that the 2L bottles had no labels. When asked to complete a Container Validation Request (CVR) form, the customer declined and took the containers.

Please be aware that these containers could be brought into your Depot in the near future, especially if you are in the Edmonton area. If you suspect that these containers have arrived at your Depot, request that the individual fill out the CVR form and do not pay for these containers. Please quarantine the containers at your Depot – do not provide a refund to the customer and do not ship the containers to ABCRC until advised by the BCMB. Be sure to provide the customer with the BCMB phone number so they know who to contact regarding these containers.

If the customer remains unwilling to fill out the form and wishes to leave with the product they may do so but please make note of the encounter and notify the BCMB.

Sandra Pinheiro
August 5, 2019 - Holiday Communication

RE: August 5, 2019 Holiday

Depot Operator,

Please be advised that ABCRC’s processing centers will be closed and no carrier services will be available on August 5, 2019. Depot loads received and approved by Friday August 2 will require one additional day for processing and will be deposited on Wednesday August 7, 2019.

Rural Depots please adjust the scheduling of your pick-up requirements directly with your carrier.

City Depots please submit your load requests for August 6, 2019 by 9:30am on August 4, 2019.

Processing centers and carrier services will resume operations as normal on Tuesday August 6, 2019

Sincerely,
Colin Carter
VP Operations

Sandra Pinheiro
Stolen Containers – Red Deer and Surrounding Areas

Attention Depot Operators and Staff,

The Beverage Container Management Board (BCMB) received notification from a Depot in Red Deer, that 3 men attempted to return a large number of unsealed, unfilled, aluminum cans from Something Brewing. One of the men is a short male, wearing a blue vest. One man has a shaved head and mustache. They were driving a stolen, dark grey SUV with license plate BMD-1968. When asked to complete a Container Validation Request (CVR) form, the customer ran out of the Depot. After he left, the Depot was able to confirm with the brewery that the material was stolen and a complaint has already been filed with RCMP.

Please be aware that these containers could be brought into your Depot in the near future (especially if you are in close proximity to the Red Deer area). If you suspect that these containers have arrived at your Depot, the CVR process should still be followed. Although the material is confirmed as stolen, these men should not be confronted directly. The customer will likely flee with the material. In the event that they do fill out the CVR form, please quarantine the containers at your Depot – do not provide a refund to the customer and do not ship the containers to ABCRC.

In either case, if these individuals attempt to bring this material to your Depot, contact both local RCMP and the BCMB immediately to advise.

Hop Bomb.png
Sandra Pinheiro
New POR Requirements

On June 19, 2019 the BCMB Board of Directors approved an amendment to the Depot By-law to require all depots operating at an annual volume of 6 million containers or more to have in use a Point of Return System by December 31, 2020. Item 10.29 below is the addition to the By-law. To view the full Depot By-law, please visit the BCMB website at this link: https://www.bcmb.ab.ca/about/governing-documents/

10.29Depots handling six (6) million Containers per year or more must have a Point of Return system in the Depot by December 31, 2020, which meets the requirements as established by the BCMB from time to time, including the ability to display to the customer the number of Registered Containers at each refund rate, and the total refund payable to the customer.

Prior to this amendment, the By-law required “depots handling in excess of ten (10) million Containers” to have a POR system (item 10.28 of the Depot By-law). It was agreed upon by the Industry Leadership Committee that depots handling 6 million containers per year or more are financially able to implement a POR system and that the industry benefits from the use of POR in depots.

Depots that handle 6 million containers per year or more that do not currently have a POR system are required to submit a business plan to the BCMB by January 1, 2020, which details the steps that the depot will take to acquire and install the POR system by December 31, 2020.

Depots are free to source a vendor for their POR system, however as stated in the Depot By-law, the system must meet the requirements as established by the BCMB. Please see the BCMB’s POR Requirements document affixed to this notice.

If you have any questions regarding the new requirements, please contact Jeff Linton, President, BCMB at:

Phone: (780) 424-3193 ext. 228

Email: jlinton@bcmb.ab.ca

Sandra Pinheiro
Suspected Out of Province Containers – Lloydminster, Sherwood Park and Surrounding Areas

Attention Depot Operators and Staff,

The Beverage Container Management Board (BCMB) received notification from a Depot near the Saskatchewan border, that a customer attempted to return a large number of unlabeled, crushed, under L, PET bottles as well as approximately 2000-3000 crushed aluminum cans. The customers were an older man and woman, accompanied by a younger woman with kids. They were driving a white, Dodge Ram 1500 truck with Manitoba license plate KAA-582. The Depot employee noted that the material had labels she hadn’t seen before, upon closer examination she found containers from Ontario. The customer stated that they were camping in Alberta and that they had brought the material into the province with them. When asked to complete a Container Validation Request (CVR) form, the customer declined, took containers back and said he would go to a Sherwood Park Depot.

Please be aware that these containers could be brought into your Depot in the near future (especially if you are between Lloydminster and Sherwood Park, or in close proximity to that route). If you suspect that these containers have arrived at your Depot, request that the individual fill out the CVR form and do not pay for these containers. Please quarantine the containers at your Depot – do not provide a refund to the customer and do not ship the containers to ABCRC until advised by the BCMB. Be sure to provide the customer with the BCMB phone number so they know who to contact regarding these containers.

If the customer remains unwilling to fill out the form and wishes to leave with the product they may do so but please make note of the encounter and notify the BCMB.

Sandra Pinheiro
Congratulations Bashaw Bottle Depot Thank you for using QMS!

The winner of this month’s $50 Tim Horton’s gift card is Bashaw Bottle Depot!

Thank you to all those who participated in sending the BCMB beverage container inquiries through QMS for the month of June. Your assistance in helping to improve the container database is much appreciated!

In June 2019, the BCMB received 11 QMS tickets regarding product registrations from Alberta Depots. From these QMS tickets 15 beverage containers were identified and three of these beverage containers were determined to be out-of-province beverage containers.

Thanks to your help 10 new beverage containers were added to the Registered Tab of the database:

• Pure Maple Water Maple Water 1L Tetra Brik UPC: 628250385014

• Mye Reverse Osmosis Water 500 mL PET UPC: 845354000029

• Bremner’s Vegan Caesar 1L Glass UPC: 834644002614

• Bremner’s Caesar 1L Glass UPC: 834644002607

• Filsingers Well Cultured Sparkling Apple Cider Lemon Lime 355 mL Glass UPC: 063930000052

• Donia Farms Grass Fed Milk 2% 2L HDPE UPC: 628451804024

• Iogo Smoothie Mango 200 mL HDPE UPC: 629025330024

• Great Value Half & Half Cream 1L Gable Top UPC: 628915827750

• Iogo Nano Strawberry 93 mL HDPE No UPC

• Mtn Dew Ice Lemon Lime 473 mL Aluminum UPC: 069000149263

Please continue to send in QMS tickets . Every month, the BCMB will draw for a $50 Tim Horton’s gift card.

Depots will receive one draw entry for every ticket noting images for a registered beverage container sent to the BCMB through QMS. Depots will also receive one draw entry for every ticket noting images for an unregistered container sent (the best images are where the information is clear and legible). To access the QMS, go to: bcmb.zendesk.com .

Depots can view registered beverage containers through the following BCMB Portal link: https://portal.bcmb.ab.ca/Product

Depots can view unregistered beverage containers through the following BCMB Portal link: https://portal.bcmb.ab.ca/UnregisteredProduct

If you have any questions, please direct them to Melissa Malin at 780-424-3193 x234 or 1-888-424-7671 or by email mmalin@bcmb.ab.ca .

Sandra Pinheiro
July 1, 2019 - Holiday Communication

Re: July 1, 2019 Holiday

Please be advised that ABCRC’s processing centers will be closed and no carrier services will be available on Monday, July 1, 2019. Depot loads received and approved by Friday, June 28 will require one additional day for processing and will be deposited on Wednesday, July 3, 2019.

Rural Depots please adjust the scheduling of your pick-up requirements directly with your carrier.

City Depots please submit your load requests for July 2, 2019, by 9:30 am on June 30, 2019.

Processing centers and carrier services will resume operations as normal on Tuesday, July 2, 2019 

Sincerely,
Colin Carter
VP, Operations
ABCRC

Sandra Pinheiro
Unlabeled Containers

This notice is responding to industry frustration over the lack of clarity, consistency of process and standards for accepting, shipping, and paying for unlabeled containers.

The BCMB has received numerous QMS tickets, dispute resolution requests, emails, and phone calls regarding unlabeled containers. The BCMB, together with the ABDA and ABCRC have been working diligently over the last several months to find a resolution to this issue in a manner that works for the public, depots, ABCRC, and manufacturers. We acknowledge the frustration we are hearing from all sides of this issue and have committed to having an industry supported solution by July 12, 2019.

In an effort to better understand the volume of unlabeled containers being shipped to ABCRC from depots, in June 2019, the Industry Leadership Committee engaged in a study. ABCRC staff were asked to count the number of unlabeled beverage containers received in shipping containers and report that number outside of the quality control process for purposes of the study. However, a communication error occurred and ABCRC staff reported unlabeled containers found through this study as non-system containers on depot Audit Summary Reports (ASR). As a result, some depots were not paid for these containers.

ABCRC discovered this error today and confirmed that the error has affected audits since June 12, 2019. ABCRC further confirmed that they will work to reverse any payments affected by this error and will post those adjustments, where appropriate, in the QMS through revised ASRs.

The BCMB can confirm that no quality control progressive action has been enforced on any depot in relation to this issue and that quality control will be carefully monitored in this regard going forward.

The BCMB would like to apologize for this error and for the additional frustration this has caused the industry.

For more information about the research being conducted please contact the ABDA. If you believe you have an adjustment that was not corrected by July 1 please create a ticket using QMS identifying the ASR in question.

Sandra Pinheiro
May Blitz Alberta Depot Winners

Thank you to all those who participated in the QMS Blitz last week (May 27 – May 31). Your assistance in helping to improve the container database is much appreciated!

The Winners of the $100 Tim Horton’s gift cards are Ability Bottle Depot, Bea Fisher Enterprises, Saddle Lake Bottle Depot (Frankie’s Bottle Depot) and Springbank Bottle Depot.

We ask that you continue to send in QMS tickets whenever you can. Beginning this month, the BCMB is once again providing a $50 gift card prize drawn each month from depots which have submit QMS ticket(s).

Depots will continue to receive one draw entry for every ticket noting images for a registered beverage container sent to the BCMB through QMS. As well Depots can receive one draw entry for every ticket noting images for an unregistered container sent to the BCMB through the QMS (the best images are where the information is clear and legible). To access the QMS, go to: bcmb.zendesk.com .

Depots can view registered beverage containers through the following BCMB Portal link: portal.bcmb.ab.ca/products

Depots can view unregistered beverage containers through the following BCMB Portal link: portal.bcmb.ab.ca/unregisteredproducts

If you have any questions, please direct them to Melissa Malin at 780-424-3193 x234 or 1-888-424-7671 or by email mmalin@bcmb.ab.ca .

Sandra Pinheiro
May 20, 2019 – Holiday Communication

Re: May 20, 2019 - Holiday

Please be advised that ABCRC’s processing centers will be closed and no carrier services will be available on Monday, May 20, 2019. Depot loads received and approved from May 15 - 16 will require one additional day for processing and will be deposited on Wednesday, May 22, 2019.

Rural Depots please adjust the scheduling of your pick-up requirements directly with your carrier.

City Depots please submit your load requests for May 21, 2019, by 9:30 am on May 19, 2019.

Processing centers and carrier services will resume operations as normal on Tuesday, May 21, 2019 

Sincerely,
Colin Carter
VP, Operations
ABCRC

Sandra Pinheiro
ABCRC Holiday & Payment Schedule - April 2019

RE: April Holiday Payment Schedule

Depot Operator,

Please be advised that ABCRC’s processing centers will be closed and no carrier services will be available on Friday, April 19 for the holidays.

Our EFT payment schedule will be adjusted as follows:

  • Loads received and approved from April 12 – 15 will be paid on Thursday, April 18, 2019

  • Loads received and approved from April 16 – 17 will be paid on Tuesday, April 23, 2019

  • Loads received and approved from April 18 – 23 will be paid on Friday, April 26, 2019

Carrier service will resume April 20, 2019, and ABCRC’s processing centers will re-open April 20, 2019, at 8:00 am.

Sincerely,
Colin Carter
VP, Operations
ABCRC

Sandra Pinheiro
Spring Shipping Container Inventory Reporting

Improving the effectiveness and efficiency of the beverage container return system in Alberta, including the management of shipping containers, is a priority for our industry. As you are aware, there is a provision in the Service Agreement that Depots must complete a bi-annual inventory of all shipping containers when asked to be ABCRC. The agreement identifies March 31, 2019 as the next target date to complete this requirement.

ABCRC, in collaboration with the ABDA, has made the shipping container inventory reporting process available to you electronically through an online reporting form distributed through Survey Monkey.

To know more about, please click here.

Sandra Pinheiro
New Industry Service Agreement between BDL and Depots

As presented at the 2019 BCMB Regional Meetings, the BCMB is pleased to report the approval of a Service Agreement between the Alberta Beer Container Corporation (ABCC) and Alberta Bottle Depot Association (ABDA). The Service Agreement became effective on February 1, 2019 and can be found on the BCMB website at https://www.bcmb.ab.ca/about/governing-documents/. This agreement is applicable to all Universal and Class D Depots. Please take some time to review this Agreement.

The Service Agreement represents the terms and conditions of handling, sorting and shipping containers between Brewers Distributor Ltd (BDL) and depots. This Service Agreement was negotiated between representatives of ABCC, who represent BDL, and the Alberta Bottle Depot Association (ABDA), who represent depots.

If you have questions regarding this notice, please contact the BCMB at 1-888-424-7671 and ask to speak with a member of the BCMB Compliance team. For your reference, all previous Depot notices can be found on the BCMB website at https://www.bcmb.ab.ca/depot-owners-operators/depot-notices/.

Sandra Pinheiro
Theft of Vehicle and Containers from Depot in Calgary

Attn: Depot Network:

The BCMB has been notified of the theft of a white Ford one-ton cube van containing a large quantity of assorted bottle drive containers from a Depot in north Calgary. The theft occurred late Saturday or early Sunday morning.

Please remain attentive to any customers returning unusually large volumes of materials. This product may soon appear at your Depot, particularly if you are in the Calgary area.

Should you have reason to believe that this product has arrived at your Depot, have the customer fill out the Container Validation Request (CVR) form (attached), do not pay for these containers, and contact the BCMB immediately at 1-888-424-7671.

If the customer remains unwilling to fill out the form and wishes to leave with the product they may do so but please make note of the encounter and notify the BCMB.

Please contact me if you have any questions.

Regards,

Brent Campbell

Manager, Compliance

BCMB

bcampbell@bcmb.ab.ca

403.200.2329

Laura Nelson
ABCRC St. Albert update

Please be advised that ABCRC's email, phone and fax capacity has been restored for depots serviced by our Edmonton (now St. Albert) processing center. You and your staff may resume normal communication activities. Pick up services for Depot's in Edmonton will resume as scheduled on Monday March 4, 2019.

If you have any questions or concerns please contact:

Vince Moroz (Operations Manager)
780 – 777 – 3760
vmoroz@abcrc.com

or

Colin Carter (VP Operations)
403-816-1204
ccarter@abcrc.com


Thank you for your understanding and cooperation during this transition.

Sandra Pinheiro
ABCRC Edmonton moving to a new location

ABCRC will be transitioning our Edmonton processing functions into a single facility between Friday March 1, 2019 thru Monday March 4, 2019.

During this period, our Edmonton staff will not have regular access to email and our phone system will be offline. Once our phone and email functionality has been restored, a notice will be provided to the depot network and regular communications can resume. Transmission of eR-Bills will be not be impacted by the outage.


If your depot has an issue or concern during this outage please contact:


Vince Moroz (Operations Manager)
780 – 777 – 3760
vmoroz@abcrc.com

or

Colin Carter (VP Operations)
403-816-1204
ccarter@abcrc.com

 

The address of our new facility is:
14 Richardson Drive
St. Albert, AB
T8N 7W4


There will be no pick up service for Edmonton City Depots starting Friday, March 1, 2019 at 12 PM until Monday, March 4, 2019. This means that booking for Monday March 4, 2019 pick-up will occur on Friday March 1, 2019. Additional shipping containers are available if your depot would like additional inventory during this outage.


Scheduling and Pick-ups for Alberta Rural Depots and any Calgary Depots will be unaffected, please follow normal practices.


Once ABCRC has moved and is in the new building, processing and service pick-ups will resume. Our goal is to be back to normal operations as soon as possible.


Thank you for your patience and understanding.

Sincerely,
Colin Carter
VP, Operations
ABCRC

Sandra Pinheiro